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Case Studies: HR Business Process Outsourcing |
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Genesys solution:
Genesys provides OTB with HRMS outsourcing services for managing the payroll and HR needs for approximately 2,000 employees.
Additional Case Studies HRO Solution: HRMS and LMS Solution: HRMS Solution:
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New York City Off-Track Betting Corporation Favorite to win: NYC OTB in the lead with Genesys PeopleComeFirst HRMS solution By Denise DePrima Five years ago when the looming threat of Y2K was all too real, systems administrators at New York City's Off-Track Betting (OTB) were not taking a gamble that our mainframe HR and Payroll system would make it past the December 31, 1999 deadline. Rather than letting it ride, NYC OTB seized the moment and implemented a change that not only addressed our Y2K concerns, but also eliminated dual data entry by integrating our payroll and HR systems through an outsourced solution. While the company's betting system is periodically updated with state-of-the-art technology, the system handling HR and Payroll did not receive the same type of attention. Developed as a homegrown solution in 1970, the system continued on as the payroll rules changed over the years. As the deadline for Y2K approached, the company had to decide on how to handle its payroll system. The legacy system was resident on an old IBM mainframe with an operating system that was no longer supported and the danger of it crashing was very real. After weighing our options, the odds were in favor of selecting an outsourcing partner to meet their HR and Payroll needs. We looked at various companies regarding a new HR/Payroll solution and many companies had information regarding payroll, but no one had an HR component. We need to keep track of employees and information such as salary history and location history, so we were looking for a solution that would interact with payroll and be a useful tool for the HR department. Crossing the finish line first during our vendor review was Genesys with its PeopleComeFirst™ HRMS solution, a single integrated solution for human resources, benefits, self-service and payroll. A considerable part of our decision to choose Genesys included the fact that start up costs were relatively low compared to other companies we reviewed and that Genesys gave the best value for the money. In addition to having the integration for payroll, the Genesys solution was customized and also able to handle all the rules and unique needs of NYC OTB. Genesys spent a lot of time understanding our payroll rules and what is unique regarding NYC OTB. They reviewed our time and leave regulations, our union contracts and all of our vendor interfaces and were willing to take all of the information out of the mainframe and pull it up into Genesys. As a unionized organization with over 1800 employees and as part of the New York City municipal system, NYC OTB's time keeping, time and leave regulations, and actual salary structures are very unique as opposed to private sector businesses. In addition to a multitude of different payment types, NYC OTB has approximately 50 different titles, each with a unique rule or regulation behind it that is dictated by union agreements. Prior to implementing the Genesys solution, manual data entry was the norm. Because the HR and Payroll databases existed separately and were unable to exchange data, dual data entry was required. Written in COBOL with well over 1000 programs, the maintenance that needed to occur in the old system when a new rule came about was also very labor intensive, which also created a higher rate of error and a lot more paperwork. With Genesys, NYC OTB payroll and Human Resource systems are now consolidated, offering the convenience of having everything in one place and the cost savings associated with outsourcing including reduced hardware and manpower hours needed to maintain the database. Additionally, NYC OTB is able to process their payroll on time and more efficiently. Now, manual data entry and hand calculations are a thing of the past. Drop down menus and the ability to rapidly implement mass update increases has reduced union complaints and inquiries by 60 percent because information is readily available. By putting the payroll and HR data in the hands of user departments, we've eliminated unnecessary calls to HR and the reams of paper that were previously generated. - Back to Top - Copyright © 2000 -
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