In This Issue:

• What is HR BPO (Business Process Outsourcing)?
• 2004 Conference
• Items of Interest
• Training Options
• Upcoming Events

By definition, HR BPO (Business Process Outsourcing) is... The outsourcing of administrative or IT-intensive human resource business processes to an external partner. The partner assumes either partial or full responsibility for one or more outsourced functions such as: payroll processing, HR and benefit administration or self-service.

What are the Benefits of HR BPO?

HR BPO allows businesses to:

• Free staff from transactional duties
• Drive operational performance
• Gain access to high caliber solutions
• Save money and resources
• Streamline processes and procedures
• Focus organization on core business

Why the Sudden Media Interest in HR BPO?

HR Business Process Outsourcing has been in the headlines a lot recently. This is most likely due to the fact that there's been a shift in human resources in the last few years. Many HR groups are transforming themselves from performing transactional, manually-intensive procedures to becoming more strategic, forward looking departments; in this way, HR departments continue to demonstrate their value within an organization.

By increasing their value to an organization, HR departments are also increasing their visibility. Company Presidents and CFOs are developing higher expectations for HR departments, expecting their leaders to be champions for change within the organization. Presidents and CFO's also expect HR leaders to provide measurements of performance at all levels throughout the organization. There's a 'New View of HR' today, as illustrated in the chart below. In order for HR to focus on their new core responsibilities, it's imperative that they outsource non-crucial tasks.

Old View of HR	New View of HR
Administrative	Strategic
Process Driven	Relationship Driven
Overhead	Bottom-line Impact
Supportive	Change Agent
Manage Operations	Build Leaders

Where Could You Benefit From HR BPO?

By utilizing HR BPO, human resources team members gain time for strategic initiatives, enabling them to focus on high-impact activities where they can bring the most value to an organization.

Through HR BPO, you can achieve improved return on investment in a variety of key areas, including:

Recruiting and Retention
-- Lower agency and advertising fees
-- Faster close of critical skill gaps through better tracking
-- Reduced turnover due to increased time for retention initiatives

Training and Development
-- Increased efficiency in management of learning programs
-- Quicker ramp-up of new staff
-- Improved employee productivity through skill-building

Payroll Processing and Tax Filing
-- Improved payroll accuracy
-- Increased capacity of payroll staff
-- Better overall tax compliance and management

HR Administration and Self-Service
-- Streamlined processes and procedures
-- 24 X 7 access to information
-- Increased employee productivity and satisfaction

Strategic Decision Making and Reporting
-- Less time to access needed information
-- Data available to drive better decisions
-- Early warning on operational and performance issues

Infrastructure and Maintenance
-- Access latest technologies without capital investment
-- Eliminate ongoing maintenance expenses
-- Free up IT resources for core organizational initiatives

Research Results on HR BPO

• A recent AMR Research study revealed that companies that outsourced HR processes reported improved cost savings and access to better technology.
  
  
• Research conducted by SHRM, the University of Michigan Business School and the Global Consulting Alliance found that high-performing HR departments can affect business performance by as much as 10%.

Outsourcing and You: What are the signs that you might benefit from HR BPO?

• Insufficient time for HR strategy
• Increased employee turnover
• Limited focus on staff development
• Growing number of open positions
• Systems that are slow and difficult to use
• Bogged down with complicated processes
• Lack of resources to manage technology

What Makes Genesys a Strong HR BPO Provider?

Genesys is a proven Human Capital Management leader, providing solutions that transform the workplace and accelerate growth. Since its inception in 1981, Genesys has continued to develop leading edge HRMS solutions for mid- to large-size organizations. Realizing that one-size-does-not-fit all, our solutions have evolved to also meet the needs of smaller organizations that have fewer than 1000 employees. We have extensive HCM experience and a history of meeting dynamic business requirements. The Genesys solutions are innovative and flexible, designed to meet the specific needs of our varied clientele.

For more information on HR BPO and how it could benefit your organization, please contact your Account Manager.

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Movies depict it. New Englanders are sentimental about it. The Red Sox hit their peak in it. What is it? September in New England! And this year, the annual Genesys conference will be in our backyard... 20 miles to the south in beautiful, historic downtown Boston, Massachusetts. At last, the Genesys Human Capital Management Conference comes home to New England!

Boston provides the perfect location to blend the past and the present; where history meets technology. This year's Boston setting incorporates the best of the old with the best of the new, and that's what you'll find at the Genesys Human Capital Management Conference -- ways to transform your workplace through people, processes, and technology.

For years, Genesys clients have requested that the annual conference be held in or near Boston. Well 2004 is the year! Many exciting plans are in the works and we're proud to share our beautiful corner of the country with our clients. New England is rich in history, small enough for wonderful day-trips, and features spectacular scenery around every turn. From our conference location, which is situated in the heart of Boston, you're only a few hours drive to the mountains of New Hampshire and Vermont, to the rocky coast of Maine, to the sand dunes of Cape Cod, to the mansions and regattas of Rhode Island, to historic Connecticut, and to the rolling hills of the Berkshires. For this year's conference, you may want to come early and stay for several additional days -- there's just so much to see and do!

• Dates: September 19—21, 2004
  
  
• Location: The Boston Park Plaza Hotel & Towers
  
  
• Hotel Information:
  http://www.bostonparkplaza.com
  
  
• Rates: Single $149, Double $169
  
  

Fun Facts About Boston Boston Common is the oldest public park in the country. The Freedom Trail is only 3-miles long, but encompasses 350 years of history. The Leonard P. Zakim Bridge is the widest cable-stayed bridge in the world. Boston's famous Swan Boats can be found in the Public Garden. The Navy's oldest commissioned warship afloat, the U.S.S. Constitution, affectionately known as Old Ironsides, can be found at Pier 1 in the Charlestown Navy Yard.

Historical Sites

In the heart of downtown Boston, you'll find Faneuil Hall Marketplace, a collection of upscale shops, unique boutiques, and restaurants, punctuated by lively street performers on every corner. At one end of the marketplace sits historic Faneuil Hall. Within walking distance are the financial district, the waterfront park, the North End (Boston's famous predominantly Italian neighborhood), and Government Center.

Also nearby, is Boston Common, the starting point of the 3-mile long Freedom Trail. Highlights along the trail include the Granary Burying Ground, where John Hancock, Paul Revere, James Otis, Robert Treat Paine, and Samuel Adams are interred; Paul Revere's House; the Old North Church; and the ending point of the Freedom Trail, the U.S.S. Constitution.

World-class Museums and Zoos

Bostonians are fortunate to have a number of world-class museums and zoos in their backyard. Featuring rich permanent displays, plus rotating exhibits, it's recommended that you visit each museum's web site prior to visiting for the latest on what's on display.

DeCordova Museum and Sculpture Park
JFK Library and Museum
Museum of Fine Arts, Boston
Museum Of Science
New England Aquarium
Franklin Park & Stone Zoos

Boston... A Sports Fan's Town

Boston has long been considered a true sports fan's town. With the Super Bowl Champion New England Patriots, the Boston Red Sox, the Celtics, the Boston Bruins, and the New England Revolution all in the area, there's something for every fan.

In addition to the excitement these teams generate, fun can be had at the Basketball Hall of Fame, located in Springfield, Massachusetts, approximately a two-hour drive west of Boston.

Special Links

Boston Weather. In New England, we have a saying, "If you don't like the weather, wait a minute." It can be cold or warm, sunny or snowy, calm or stormy... all in the same day... all in a matter of minutes. New Englanders have learned to be prepared, which includes having hats, gloves, umbrellas, etc., on hand -- usually in the car trunk at all times!

How to Eat a Lobster, courtesy of Woodman's of Essex

Boston Duck Tours

Yankee Magazine - all things New England

Greater Boston Convention & Visitors Bureau

National Geographic's Boston Highlights

Neighboring Areas... All in a Couple Hours Drive

Maine
New Hampshire
Vermont
Connecticut
Rhode Island
Cape Cod
Berkshires

Additional Conference Information

As we get closer to conference, the Genesys web site will be updated with the latest information concerning conference. You'll always find the most current conference information on the Conference Web Page. For additional information, please feel free to contact Lucille Breen by email at lbreen@genesysHCM.com or by phone (978-685-5400, extension 3165).

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• PeopleComeFirst Branding. As you may recall, in September 2003, Genesys issued a press release announcing that the PeopleComeFirst Brand Will Encompass Full Suite of HRMS Systems and Services. In keeping with our PeopleComeFirst brand, we would like to announce a name change to two existing offerings:

Old Name	New Name
WEBServe	PeopleComeFirst Self-Service
WEBWorks	PeopleComeFirst Web HRMS



• Genesys Featured in HRO Today. Genesys was featured prominently along with other Payroll industry leaders in the January/February 2004 issue of HRO Today. The magazine ran a special feature article on payroll. One portion of the article was titled 'Top 15 Mid-Market Payroll Deals' -- Genesys was fortunate to have signed one of the top 15 Payroll deals in the nation in 2003.
  
  
• Donna Pasley to Speak. Donna Pasley, Genesys Vice President, Client Services, will be a panelist at an upcoming Northeast Human Resources Association (NEHRA) event. The event is 'Managing Relationships in a Virtual World' and Donna's topic is HR Competency - Personal Credibility. The event will be held April 23, 2004, at the Wyndham Hotel, located in Andover, Massachusetts.
  
  
• Lisa Rowan to Present. Lisa Rowan, Genesys Director of Business Development, will present at an upcoming workshop, co-presented by NEHRA and IHRIM. The event is 'HR Metrics and Technology Conference and Exposition' and Lisa's topic is Look Before You Leap: The Fundamental Requirements of Successful Metrics. The event will be held May 14, 2004, at the Boston University Executive Conference Center, Boston, Massachusetts.
  
  
• New Print Specs for W2c Form. The current revision of Form W-2c, as designed by the IRS, no longer supports the ability to print more than one copy (of the 6 possible form copies: A, B, C, D, 1, 2) onto a single sheet. Therefore, Genesys will only support the two form types listed below. Both of these form types support producing a separate page for each copy. A third form type, which previously accommodated printing multiple copies on a single page, is no longer supported.
  
  Supported Form Types -- -- 6-part impact form, with 6 lines per inch and a font pitch of 10 (Genesys Form Code 25) -- laser 8.5x11 inch form, with 6 lines per inch and a font pitch of 10 (Genesys Form Code 27)
  
  Form Type No Longer Supported -- -- laser 8.5x14 inch pressure seal form, with 8 lines per inch and a font pitch of 12 (Genesys Form Code 26)
  
  The supported form types may be ordered from Genesys by contacting:
  Katherine Latulippe
  phone -- (978) 685-5400, extension 3146
  e-mail -- forms@genesysHCM.com
  
  
• Canadian Payroll Association. For clients interested in attending classes on Canadian payroll, Please contact the Canadian Payroll Association by phone at 416-487-3380, or visit their web site at http://www.payroll.ca/. The CPA offers week-long courses in Toronto, Ontario.

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What's your learning style? Do you prefer an instructor-led classroom setting? Self-paced online courses? Or perhaps web conferencing appeals to you. Whatever your style, Genesys Education Services offers a variety of training options to fit various needs, including:

• Webinars: A series of 45-minute sessions of interest to our customers.
  
  
• Instructor Led Courses: Held at Genesys headquarters.
  
  
• Online Training Courses: Self-paced and accessible from the Genesys Customer Connection site.

Webinars

Genesys will be offering a number of 45-minute Webinars of interest to our customers. These webinars will enable you to learn more about the latest enhancements, migration process and the tools available to ease your transition to Version 6.1.

Participation in these webinars is simple, as the entire registration process is automated and handled online. You simply logon to the Customer Connection Site and select the Training/Webinars option. Select Webinars again and click on Register now. Once you complete and submit the online registration form, you're immediately enrolled in the webinar. Moments later, you'll receive a confirmation email, which includes logon instructions so that you can participate in the event.

The next scheduled session is:

Date/Time	Webinar Title	Presenter
March 23 2:00 PM ET	Why Version 6.1 is a Migration and not a Conversion	Bob Driscoll, Genesys Product Engineer

Be sure to visit the Customer Connection Site often to review the current list of webinar topics, dates and times.

Instructor-Led Courses

All courses are held at the Genesys Corporate Training Center, Methuen, Massachusetts. Students are urged to register early. Genesys reserves the right to cancel or reschedule classes if required attendance is not met. Genesys Education Services will confirm each offering within 21 days of the scheduled start date.

For information about on-site classes, call your Account Manager at (978) 685-5400. Please keep in mind that classes can also be set up through your local User Group chapter. Training class enrollment forms can also be faxed to (520) 833-1169 or e-mailed to classreg@genesysHCM.com.

Online Training Courses

Online Training Courses are accessible from within the Customer Connection site at any time. The Customer Connection site is a secure, customer-only area; a User ID and Password are required. Logon and take advantage of the following self-paced topics:

• Adjustments
• Balancing Your Payroll
• Direct Deposit
• Hire a Person
• New Hire Reporting
• Online Check
• Payment History
• Processing Your Payroll
• Quick Query
• SearchAll
• Time Entry
• Transfers & Taxes

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Genesys is pleased to be participating at the following conferences and trade events in 2004. We welcome you to visit us at any of them.

Date	Event	Location
March 23-25	FOSE 2004	Washington, DC
April 15-17	HRO World 2004 Conference and Exposition	New York, NY
April 15-17	IHRIM 2004	Orlando, FL
April 25-29	APA 22nd Annual Congress	Nashville, TN
May 8	Tri-State HR Conference	Cherry Hill NJ
May 24-26	ASTD International Conference & Exposition	Washington, DC
June 13-15	GFOA's 98th Annual Conference	Washington, DC
September 19-21	Genesys Human Capital Management Conference	Boston, MA
October 13-15	7th Annual HR Technology Conference & Exposition	Chicago, IL

To view additional information about all upcoming events, visit the Genesys Events Page. The event listing provides you with links to the various sponsoring organizations. You are encouraged to visit these sites to learn more about each event.

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