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Genesys Announces PeopleComeFirst Healthcare Learning Advantage, A Comprehensive Learning Solution for Healthcare Organizations

Extensive Healthcare Courseware Library, Job and Competency Database, and Learning and Competency Management System Provide Turn-Key Learning Solution to Streamline Mandatory and Ongoing Training

METHUEN, Mass. — July 24, 2002 — Genesys, a provider of software and outsourcing services for learning management, human resource (HR) management, payroll, and benefits, announced today the availability of PeopleComeFirst Healthcare Learning Advantage, a comprehensive learning solution designed specifically for healthcare organizations. Healthcare Learning Advantage meets JCAHO and HIPAA training and documentation requirements, as well as those of other regulatory organizations, and addresses the ongoing learning needs of medical and business professionals within the healthcare enterprise.

PeopleComeFirst Healthcare Learning Advantage is offered through integration partnerships with Graphic Ed, the leading developer of training courses designed to meet the education requirements of JCAHO, HIPAA, OSHA, and other accreditation and regulatory organizations, and the WynnLyn Group, architects of a healthcare job description and competency database that gives organizations the ability to quickly develop unique, detailed job descriptions and consistent evaluation tools for virtually any healthcare position.

Healthcare Learning Advantage gives healthcare organizations a cost-efficient, easy-to-implement learning solution that will facilitate the JCAHO review process and reduce compliance costs. Additionally, it gives organizations a solution to facilitate ongoing training programs and foster employee development. Integrated components include:

  • PeopleComeFirst Learning, a learning and competency management system that tracks and manages all learning events - including e-learning courses, seminars, classroom instruction, and library resources -- within an organization. PeopleComeFirst Learning is the foundation for Healthcare Learning Advantage and gives organizations the ability to specify competencies required for every job and to identify the training to meet these competencies, based on employee skill assessments.


  • The WynnLyn Performance and Competency Database, a comprehensive set of performance standards and competencies that give organizations the ability to develop specific job description and evaluations for virtually any healthcare position. Database components include educational, supervision, and physical requirements, performance standards, mandatory training requirements, and associated core competencies. Organizations using the WynnLyn database have completed Joint Commission surveys with positive results.


  • Graphic Ed's Healthcare Competency Library, more than 170 web-based courses created to meet the education requirements of JCAHO, HIPAA, OSHA, and other accreditation and regulatory organizations. Courses cover a wide variety of topics, ranging from hazardous materials and bioterrorism to patient safety and infection control to patient rights and customer relations.


  • The Course Creation Toolkit, developed by Graphic Ed, to give organizations the ability to customize any Graphic Ed course and to create new courseware using their own internal resources.

"We've worked very closely with human resources specialists in healthcare organizations throughout the development of PeopleComeFirst Learning," said Steve Munini, chief developer of PeopleComeFirst Learning and director of advanced technology for Genesys. "Early on, we realized that competency management and the ability to relate specific training according to needs assessments were essential ingredients to any effective healthcare learning solution."

"Through our partnership with Graphic Ed and WynnLyn Group, we're now able to offer long-term and acute-care organizations a cost efficient, highly configurable solution that covers all aspects of a competency-based learning program tailored to individual employee needs. Our collective experience in helping organizations streamline mandatory review processes means we can offer significant dollar and time savings that go far beyond the cost benefits typically associated with e-learning."

For instance, a hospital can use PeopleComeFirst Healthcare Learning Advantage to identify the competencies (skills, general knowledge, and behaviors) required for registered nurses in the emergency room. After performing competency assessments to determine actual proficiencies, supervisors can then assign specific courses to meet employee development needs and to meet mandatory training requirements. All learning activities - including e-learning courses, classroom training, seminars, and reading assignments -- can be tracked and managed via the Internet or a corporate intranet. Pre- and post-assessments measure, report, and track mastery of the course material for internal and state reporting needs.

Healthcare Learning Advantage is available as a licensed solution for installation on corporate intranets or as a hosted solution, using the state-of-the-art data center facilities located within Genesys headquarters. A demo is available on request.

About Graphic Ed

Graphic Ed is a healthcare digital learning company creating and selling computer and Web-based education since 1997. Graphic Ed's training products cover a wide range of topics, including age-specific care, asthma management, breastfeeding, clinical delegation and nursing roles, alcohol risk assessment and counseling, ethical care for home health, infection control for home health, pain management, and safety in home health. Graphic Ed customers include more than 1,700 North American service and academic healthcare organizations. Known for outstanding product design and effectiveness, Graphic Ed received Sigma Theta Tau International's 1999-2000 Technology Award for best professional education. For more information, visit www.graphiced.com or call (888) 354-6600.

About WynnLyn Group

WynnLyn Group is a research and advisory firm focusing on human relations management for healthcare organizations. The WynnLyn Performance and Competency Database contains a comprehensive set of performance standards and competencies that give healthcare organizations the ability to efficiently create detailed job descriptions and consistent evaluation tools for every healthcare position. The WynnLyn database was developed specifically to meet the "Standards and Intents in the Management of Human Resources" section of the JCAHO survey through collaboration with JCAHO surveyors and compliance experts in a variety of major healthcare organizations. Used by healthcare organizations since 1997, the WynnLyn database is continually updated to meet changing JCAHO and other regulatory requirements, as well as organizational trends in healthcare. The WynnLyn Group also publishes research and advises organizations on a variety of human resources trends and issues in healthcare, based on ongoing consulting engagements. For more information, call (405) 659-5202.

About Genesys

PeopleComeFirst Learning, a web-based learning and competency management system, the newest addition to the Genesys portfolio. PeopleComeFirst Learning, was recently selected by Christiana Care to centralize learning and professional development for its 10,000 employees.

Genesys, the development and marketing leader of PeopleComeFirst Healthcare Learning Advantage, is a privately held company with headquarters in Methuen, Massachusetts, and offices throughout the United States. Founded in 1981, the company offers an extensive solution suite for comprehensive payroll, human resources, benefits, and learning and competency management. All products and services are based on a high-performance, Web-native architecture that enables users to conduct day-to-day business activities - including complex payroll production, data entry, reporting and inquiries - with a standard Web-browser interface.

For the past eight years, hundreds of clients have depended on Genesys for outsourcing and ASP services for confidential, mission-critical business and employee data. Headquarter facilities include a state-of-the-art data center with extensive security, backup, and redundant systems. For more information, visit www.genesysHCM.com or call (800) 580-5450.

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