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METHUEN, Mass. (May 22, 2006) - - Genesys, a provider of outsourcing services and software for human resources (HR) management, payroll, benefit administration and payments, self-service, learning, performance management, recruitment and time and attendance, today announced that Mario Moccia has joined the company as director of client services. In this position, he is responsible for managing the success and development of the company's client base, client retention and developing and executing the customer service strategy.
Moccia brings more than 20 years of experience in human capital management solutions. Most recently, he served as program manager for implementations at Ceridian HR Solutions. While at Ceridian, he was instrumental in reducing installation time for new clients and was awarded the "Great Performer Award" for 3 consecutive years. Previously, Moccia held several key positions at Fidelity Investments, including director of operations development.
"Mario brings broad customer-focused and operational experience to his role at Genesys," said Priscilla DiLuzio, Vice President, Outsourcing Services. "We are excited to have Mario join our team. His understanding of progressive customer services practices, including creating and managing continuous improvement programs coupled with his proven track record of effective leadership, team development and change management will allow Mario to make an immediate and consistent contribution to Genesys."
About Genesys
Founded in 1981, Genesys is a proven Human Capital Management leader, providing solutions that transform the workplace and accelerate growth. The Company's web-based suite, PeopleComeFirst®, streamlines human resources, benefit administration and payments, payroll processing, self-service, learning management, performance management, recruitment and time and attendance. Implemented as either HRO (human resources outsourcing) services or as licensed software, PeopleComeFirst is also available to third party service providers through the HRO Partner Program. A trusted advisor committed to superior customer service, Genesys provides unprecedented choice, flexibility, and satisfaction to its clients. For more information, visit www.genesysHCM.com or call 800-580-5450.
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